When it comes to finding a company to build the pool of your dreams, talk to your friends and neighbors who have pools. More than likely, they’ll tell you who NOT to use. It’s a sad fact, but many pool companies do not have the talent, experience or financial stability to deliver a quality pool to their customers. Unfortunately the promise of pretty pictures too often leads to poor workmanship and expensive repairs.
As Houston’s leading pool builder, Kuykendall Custom Pools goes to great lengths to ensure its customers receive personalized service throughout the design and construction phase of their pool. And in the unlikely event you need assistance after the work is done, we’ll be here. The same may not be true of many pool companies. Contact the Chamber of Commerce and Better Business Bureau and see how many complaints have been filed against cheap, fly-by-night pool companies.
Indeed, many unscrupulous operators take deposits from new customers to finance construction of their other projects. All too often they disappear in the night, shutting down operations – only to reopen soon after under a new identity. The name may have changed, but the questionable method of doing business has not.
There’s a reason nearly 75 percent of our residential and commercial business comes from personal and professional referrals. Talk to a Kuykendall Custom Pool customer about the way we do business.
Regretfully, the swimming pool industry that we love so much is not regulated in our great state of Texas! Anyone can say they are a "pool builder" - Please be careful when choosing a builder. We work with structure, electricity and water but are not required to have a license or insurance. What this means for you is that it is up to you to do your research, ask questions and verify the answers you are given.
Price is important but VALUE is MORE important. Saving 10% on a pool may look like a good decision until the pump fails, the deck cracks or the pool leaks. Unscrupulous builders can reduce the cost of a pool be taking shortcuts in construction, using materials not rated for pools or providing undersized pumps and plumbing.
It’s also important to discuss the small details. Your paperwork may show a 16’x32’ pool but that measurement refers to the outside of the pool, not the swim area, or the total outside measurement of the whole area including the deck around a pool. It’s important to be sure you understand the details so you get what you think you are paying for.
Build an expensive house on a poor foundation problems are sure to arise – most likely after the one year warranty has expired. Pool repairs and/or renovations can be expensive – very expensive. It's best to get it right the first time around.
Kuykendall Custom Pools provides a minimum guarantee of two years on all construction and major mechanical systems. If there is a problem, we’ll fix it. We only build TOP QUALITY and build pools that last! We take what we do personally and seriously and we know that you don't want problems but we don't either. Many pool companies attract customers with prices that are unreasonably low – only to dramatically increase the final cost with a variety of change orders, surcharges, fees and excuses. That’s not how we do business. Kuykendall Custom Pools has developed the best reputation for providing an accurate forecast of what your project will cost upfront.
If you’re interested in specialty water features, such as spas, waterfalls or weeping walls, the time to plan them is at the beginning, during the design phase. Once construction starts, additional elements can cause significant and possibly costly delays. We take our time with the design and pricing phase. In the end, this is your home, your pool and your outdoor living space. Let's get it exactly how you want it so you are happy.
Equally important to the pool shopper is knowing that your prospective builder has the knowledge and experience to incorporate water features into a comprehensive and properly engineered project. You have a right to know if the company does all the work themselves or contracts it out to others who may, or may not, be qualified and insured. If the company proposing to build your pool uses flex-pipe anywhere except a spa, run. If a builder tells you four (4) plumbing returns are enough, walk out the door. If a builder suggests using anything other than licensed plumbers and electricians, you’re taking a risk. If something goes wrong, you’ll be the one who has to pay to have it fixed. And while you’re at it, make sure your builder has a solid general liability insurance policy in place. That big hole being dug is a major expense and it’s right next to your house, an even bigger expense.
We are not a “fly by night” company or a corporate pool mill. Kuykendall Custom Pools has always been family owned and operated. And as long as we have breath, we always will be. Fully three quarters of our business is referrals. To us, this is a huge compliment, and an endorsement of our way of doing business. We design your vision, and we will bring it to life. No surprises, no excuses - just the finest craftsmanship in the business. And because we employ and work with masters of trades, we feature the longest warrantees in our industry.
TIPS WHEN CHOOSING A BUILDER
Price is important! Talk is cheap - pools do cost money!
We understand budgets but make sure you know what you are getting, or not getting. A small decision now may cost you more in the long run.
Kuykendall Custom Pools
Building dreams, one splash at a time!
11239 Little Egypt rd
Conroe TX. 77304